FAQ

How do I place an order?
To place an order, simply visit our website and navigate to the Products section. Choose the desired apparel item, select the customization options (such as size, colour, and upload your design and/or add text), and add it to your cart. Proceed to checkout and provide the necessary details, including quantity, shipping address, and payment information.

What customization options do you offer?
Our two main methods of customization options are Direct-To-Garment (DTG), and Direct-To-Film (DTF) heat transfer.  These are the best methods for single items or smaller orders, which places the ink directly on the fabric for a long lasting vibrant print. You can personalize your apparel with logos, text, graphics, or any other design elements. We also provide options for selecting different colours, sizes, and styles of garments. We also have sublimation and vinyl methods on-site, please contact us if you require something specialized.

What types of apparel do you offer?
Our catalogue includes your essential everyday stocked items such as t-shirts and hoodies.  We do offer custom orders on any other type of apparel you wish to customize, please contact us to make a custom apparel order that we can then customize for you. We cater to both casual and professional wear, ensuring a diverse selection to meet your customization needs.

What file formats do you accept for custom designs?
We accept designs in various file formats, including but not limited to PNG, JPEG, SVG, AI, EPS and PDF. For the best results, we recommend using high-resolution files with transparent backgrounds.

Will someone check my design/file before printing?
Yes! Once you've submitted your order, our professional graphic design team will download your files and ensure it's the quality and standards meet expectations for your print. If there's a problem, we'll contact you within 24 hours to discuss any concerns before processing your order.

What is the turnaround time for orders?
Our turnaround time depends on the complexity and volume of your order. Generally, we strive to complete and ship orders within 3-5 business days from the date of final design approval. However, larger orders or those with extensive customization may require additional time. We'll provide you with a more accurate estimate at the time of order placement.

Do you offer discounts for bulk orders?
Yes! We offer special pricing and discounts for bulk orders. The exact discount will depend on the quantity and specific requirements of your order. Please reach out to us via phone or fill out contact form on our website to discuss your bulk order and obtain a personalized quote.

What is your return and exchange policy?
We strive to ensure your satisfaction with every order. If there are any issues with your custom apparel due to manufacturing defects or errors on our part, please contact our customer service team within 7 days of receiving your order. We'll work with you to resolve the problem through exchanges or refunds, depending on the circumstances.

Can I cancel or modify my order after it has been placed?
Since our production process begins shortly after order placement, it's best to contact our customer service team as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but please note that changes or cancellations may not be possible if production has already started.

Do you ship internationally?
At the moment, you will not be able to order for international shipping through our website. However, please don't hesitate to contact us and we will do our best to place/arrange an international order to ensure we can do it in a timely manner.

Do you offer embroidery?
Currently, we do not offer embroidery, but if there is a demand for embroidery services, we will definitely consider adding it to our offerings. Please don't hesitate to reach out and ask or let us know that this is a service that you're looking for.

Do you print metallic ink?
This would be a custom/specialized order that may be possibly with vinyl, we do not have metallic ink for DTF or DTG printing. Please contact us to discuss.